Part-time Passport Agent/CSR
Opening DateSeptember Closing DateSeptember Hourly Range.
.
StatusParttime Nonexempt Anticipated schedule of three weekdays pm pm and Saturdays am pm The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City.
I.
SUMMARY Under the general supervision and direction of the City Recorders Office performs customer service and coordinates passport acceptance services.
This position is an atwill employee exempt from the merit protections described in Utah Code a.
I.
SUPERVISION EXERCISED None.
II.
ESSENTIAL DUTIES Answer and direct a high volume of phone calls related to City services.
Receive and sort all incoming mail and prepare outgoing mail.
Coordinate taking passport photos acceptance services including responding to questions about passport processing delivering passport applications to the post office and tracking passport applications.
Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
Receive payments and process receipts for services.
Reconciles receipts each day and prepares deposit for the Treasurers Office.
Performs administrative support duties as assigned.
Perform other related duties and responsibilities as assigned.
III.
JOB RELATED AND ESSENTIAL QUALIFICATIONS A.
Knowledge of Correct use of the English language.
Proper grammar spelling and punctuation.
General use of a personal computer software key calculator phone copy machine internet and document imaging scanner.
Modern office practices and procedures.
B.
Skill with Following verbal and written procedures and instructions.
Maintaining a congenial working relationship with public staff and other agencies.
Working well under high pressure situations.
C.
Ability to Communicate effectively both verbally and in writing.
Exercise good judgment flexibility creativity and sensitivity in response to changing situations and needs.
Maintain a positive professional and empathetic attitude toward customers at all times.
Stay calm under pressure.
Apply tact and judgement to deal with and influence people.
Maintain confidentiality of documents and information.
I.
Minimum Qualifications A.
Experience One year of customer service office support or office administrative assistant experience.
Spanish speaking highly desirable.
B.
Education andor Training High school diploma or GED.
C.
License or Certificate Valid Utah Drivers License.
Must pass U.
S.
State Department regulations and be certified as a passport agent within two weeks of hire.
D.
Special Requirements Essential duties require the following physical skills and work environment Work in a standard office environment which includes reaching bending sitting standing talking hearing and listening.
Ability to work a flexible schedule including evenings and Saturday work as required.
HOW TO APPLY Interested applicants must complete and submit a City application and resume to Human Resources through the website at www.
westjordan.
utah.
gov.
This position will close on September.
EOE.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
.
StatusParttime Nonexempt Anticipated schedule of three weekdays pm pm and Saturdays am pm The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City.
I.
SUMMARY Under the general supervision and direction of the City Recorders Office performs customer service and coordinates passport acceptance services.
This position is an atwill employee exempt from the merit protections described in Utah Code a.
I.
SUPERVISION EXERCISED None.
II.
ESSENTIAL DUTIES Answer and direct a high volume of phone calls related to City services.
Receive and sort all incoming mail and prepare outgoing mail.
Coordinate taking passport photos acceptance services including responding to questions about passport processing delivering passport applications to the post office and tracking passport applications.
Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
Receive payments and process receipts for services.
Reconciles receipts each day and prepares deposit for the Treasurers Office.
Performs administrative support duties as assigned.
Perform other related duties and responsibilities as assigned.
III.
JOB RELATED AND ESSENTIAL QUALIFICATIONS A.
Knowledge of Correct use of the English language.
Proper grammar spelling and punctuation.
General use of a personal computer software key calculator phone copy machine internet and document imaging scanner.
Modern office practices and procedures.
B.
Skill with Following verbal and written procedures and instructions.
Maintaining a congenial working relationship with public staff and other agencies.
Working well under high pressure situations.
C.
Ability to Communicate effectively both verbally and in writing.
Exercise good judgment flexibility creativity and sensitivity in response to changing situations and needs.
Maintain a positive professional and empathetic attitude toward customers at all times.
Stay calm under pressure.
Apply tact and judgement to deal with and influence people.
Maintain confidentiality of documents and information.
I.
Minimum Qualifications A.
Experience One year of customer service office support or office administrative assistant experience.
Spanish speaking highly desirable.
B.
Education andor Training High school diploma or GED.
C.
License or Certificate Valid Utah Drivers License.
Must pass U.
S.
State Department regulations and be certified as a passport agent within two weeks of hire.
D.
Special Requirements Essential duties require the following physical skills and work environment Work in a standard office environment which includes reaching bending sitting standing talking hearing and listening.
Ability to work a flexible schedule including evenings and Saturday work as required.
HOW TO APPLY Interested applicants must complete and submit a City application and resume to Human Resources through the website at www.
westjordan.
utah.
gov.
This position will close on September.
EOE.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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